Calmglow Privacy Policy

Here at Calmglow.com, we believe that respecting your Privacy is key. Since all of us here at calmglow.com use the internet, we are aware of the problems and annoyances that arise when a company doesn't respect your privacy.  So, please be assured that we will continue to do everything we can to protect your privacy. In this Privacy Statement we will tell you what information we need from you when you place an order and how we use it in the future.

We value the trust you place in calmglow.com. We want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place in order to protect it. If you have additional questions or would like further information on this topic, please feel free to contact us at customerservice@calmglow.com at anytime.   Please note that we may update this policy from time to time to better protect and serve our clients. Please check our policy periodically for changes.

Calmglow Return Policy

Here at Calmglow, our customer satisfaction is 100% guaranteed. We take great pride to ensure that you are pleased with each and every order. In the event that you would like to return an UNOPENED item to Calmglow.com, you may do so within 30 days of receiving your item. Please note that all returned items must include an original invoice and a return authorization code to be processed by our returns department.

Return authorization codes can be obtained by emailing: returns@calmglow.com. Please be specific when sending an email with the exact reason for your return so that we can handle your request in a timely and accurate manner. Calmglow cannot accept returns of opened items, or issue and returns on cosmetic items. In addition, Calmglow does offer the option to exchange an item. For all returns, you must carefully package the product. Calmglow reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Please note that Calmglow.com will not cover shipping charges associated with the return of any item. In event that you are returning any item that was shipped free to you, there will be a $7.95 deduction taken off the total refund. If there is is any other issue with an item that was sent to you (incorrect product, damaged) please contact customerservice@calmglow.com for assistance. We will reimburse shipping costs if the return is a result of our error. In the event a package is returned to our where house as undeliverable, we will issue a full refund. We are unable to reship orders that are marked as undeliverable. You can place a new order on our website at any time. In addition, if you contact us after your order has been placed regarding an incomplete or incorrect shipping address; we will make every reasonable effort to correct the information prior to the package being shipped. Once the package has been shipped, we cannot make address corrections or forwarding requests.

Have a peaceful day,
Calmglow